-Our Promise to You-
Our services to you, the buyer, do not end when you take a puppy home - that is where they begin! All of our puppies are sold under warranty, and we are committed to making the purchase of your new family member a positive one!
We are confident enough in the quality of our breeding program that we are putting our money where our mouth is.
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Anyone who purchases any Labrador from Starstruck Labradors is entitled to unlimited counsel, advice, and service for the life of your chosen companion. If you have any questions about puppy training, diet, or how to integrate your new family member, we will be there to advise and help you.
If an issue arises at any time during the life of your pet, we will be just a phone call away, at 4 in the afternoon, or 4 in the morning, helping you until you are confident that the situation has been corrected.
We also believe in being accountable for every life we bring into this world, and therefore we are pleased to offer our very unique lifetime return policy. If at any point, you are unable to care for your dog, please do not hesitate to bring him or her to us. There is no drop-off fee, and we will ensure your dog goes to another safe and loving home to live out the rest of its days in happiness.
We work with every pup and dog here at Starstruck Labradors. Each dog, young or old, is individually loved and trained. Obviously, an eight-week-old pup can not be fully trained for hunting, drug detection, or sight assistance, BUT we can teach a young pup, from a very early age, to understand and respect basic obediance skills and begin its housetraining. We want our dogs to be the pride of your home and the envy of your block!
For every dog sold, we make contributions to STARS Air Ambulance and canine charities!
Starstruck Labradors
Non-Breeding Purchase Contract
And Warranty/Return Policy
Congratulations on purchasing your new Starstruck Labrador! We have endeavoured to breed a quality pet and companion for you, our customer, and are eager to assist you with your Labrador through all the stages of its life. Please do not hesitate to contact us at any time, for any reason.
We hope you are happy with the service we provide, and would ask that you give us the benefit of your referral if you ever have friends or family who are seeking a quality Labrador from a reputable breeder. We look forward to hearing about our puppies’ new lives, and thank you for supporting ethical breeding, STARS, and canine charities!
The following outlines the rights and responsibilities of ownership, and the Starstruck Warranty and Return Policy:
All Puppies bred by Starstruck Labradors are warrantied to 5 YEARS (60 MONTHS) of age against clinical lameness or disability from the following conditions:
1. Hip Dysplasia
2. Elbow Dysplasia
3. Heriditary Eye Disease (as tested for through CERF by ACVO Diplomates)
4. Cardiac Issues of a heritable nature
They are also warrantied for their entire LIFETIME against the following conditions:
5. Progressive Retinal Atrophy – Progressive Rod-Cone Degeneration (PRA-PRCD)
6. Exercise-Induced Collapse (EIC)
7. Centronuclear Myopathy (CNM)
8. Degenerative Myelopathy (DM)
It is important to note that Starstruck Labradors’ warranty coverage for the above 8 conditions is limited to dogs who are actually demonstrating health problems. Subclinical diagnoses made from diagnostic imaging, are not covered unless the dog is presenting problems.
Cases of major, chronic, or fatal illness, not related to the normal aging process, will be handled uniquely for each dog. If, solely due to a genetic defect, a dog bred at Starstruck Labradors is no longer able to function as a pet, then the owner will be offered either the return of the original purchase price, or a replacement puppy of equal value when one becomes available. Under no circumstance will Starstruck Labradors be liable for any more than the original purchase price of the puppy, as listed above. We are also unable to reimburse shipping costs, taxes, or any other fees in excess of the purchase price.
All costs for diagnosis and treatment of any health conditions are to be paid by the pet owner. Any refunds for such medical work will be at the discretion of Starstruck Labradors, and will only be issued if Starstruck Labradors has been involved in choosing the required procedures and the performing veterinarian in the case of a refunded Labrador.
No funds are returned and no replacement pup is offered if the dog's condition has been caused by neglect or environmental factors. Partial refund may be issued at the sole discretion of Starstruck Labradors if the ailment was clearly the result of both genetic and environmental conditions.
The buyer of a Starstruck Labrador understands the importance of nutrition, medical care, and reasonable exercise for their new pet, and will not allow the dog to be neglected or abused in its lifetime.
For this warranty to be in effect, your Starstruck Labrador must have been fed TLC Pet Food for the duration of its lifetime. If the purchaser wishes to feed an equal quality kibble, raw, or cooked food diet, Starstruck Labradors must approve of the change. We cannot be held liable for health concerns that arise as a result of feeding an inappropriate diet - especially grain-based diets. Furthermore, the purchaser must provide their Labrador with a daily multivitamin that includes at least 1000mg of glucosamine. Buyers must also ensure their Labrador's vaccinations are up-to-date, and that they have semi-annual check-ups with their veterinarian.
The buyer also understands the efforts made by Starstruck Labradors to breed this quality companion. If ever a problem arises with the health, training or care of the Labrador, the owner will contact Starstruck Labradors as soon as possible for advice.
This warranty includes the Lifetime Return of any Starstruck bred Labrador, with compensation awarded to the original purchaser based on the re-sale value of the dog. A sixty (60) day assessment at Starstruck Labradors’ kennel is required to determine the value of the returned dog. Starstruck Labradors will retain up to 30% of the dog’s original purchase price for its time and services, if prudent under the circumstances.
This warranty is non-transferable. However, we gladly accept the return of any of our Labradors at any time. In fact, we request that you return your Labrador to us if you are ever unable to care for your dog, and do not have another suitable home for the dog. We hope never to see one of our dogs in an animal shelter.
We encourage you to consult with your veterinarian about spaying or neutering your new puppy. While our contract does not require this, it is highly recommended for many reasons, not the least of which is to prevent accidental litters. Dogs should NEVER be bred accidentally, as it is unlikely to result in favorable outcomes for the puppies produced. Responsible pet ownership and due diligence can avoid unwanted breeding, although not as surely as spaying or neutering.
By signing this contract, you (the purchaser) indemnify Starstruck Labradors from any liability resulting from the dog’s conduct or actions, and from any future claims beyond the warranty rights specified in this document. The dog’s behavior is the responsibility of the purchaser, and training and due diligence is the best way to ensure that your dog does not cause any distress or harm to the general public.
Signing of this document by the purchaser indicates that the purchaser understands and agrees to all of the above.
Signing of this document by the breeder indicates that full consideration has been paid, and this dog now belongs to the buyer.
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Purchaser Print Date of Purchase
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Breeder
Starstruck Labradors
RR#1, Three Hills, AB, T0M 2A0
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Here is a general reference to see how one can expect their pet to age - A Labrador Retriever falls into the "Large Dog" category.
* Please note that a Labrador`s "senior years" begin after only six years of age.
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